Published Article: Kaufman, R., Forbes, R., & Parks, J. (2005). How to Make the Balanced Score Card Really Balanced. In Silberman, M. & Philips, Editors The 2005 ASTD Team & Organization Development Sourcebook. Alexandria, VA. ASTD Press. Adding the level of societal impact to your Balanced Scorecard gives your organization a real and measurable way of contributing to the society and environment that sustain it. Practical ways to update your BSC and aim for a shared future.
Downlaod the article here BSCbalanced.