Entries by 360-admin

360 Degree Feedback – Creating Lasting Change

Change is the nature of organisations today. Resisting change has been around a lot longer – it’s as much a part of human nature as the desire to grow and improve. Getting ‘buy in’ to doing things differently is the most important factor in ensuring that a change initiative will be accepted and continued. The intention of most […]

The trouble with negative feedback

Negative and hostile managers can affect the entire team dynamic. This is why positive feedback is important in any workplace. Negativity infiltrates organisations In the same way that employees emulate their supervisor’s positive traits, negativity can also infiltrate every level of an organisation. This is according to new research conducted by scholars from Michigan State University […]

Explaining the 4D Appreciative Inquiry Model

The 4D process is at the core of the Appreciative Inquiry model – here we outline Appreciative Inquiry and the four steps involved in the system. About Appreciative Inquiry The more you berate someone for their poor performance and continuously highlight their flaws, the more likely they are to lose confidence and regress. Conversely, if […]

Start-up Mega Planning – A Case History

Published Article: Forbes, Ronald, Dylan Forbes & Peter Hoskins (2005). Start-up Mega Planning – A Case History. Performance Improvement Quarterly Vol. 18, No. 3, 2005. Copyright © 2005 Learning Systems Institute, Florida State University, Suite 4600 University Center, Bldg. C, Tallahassee, Florida, 32306-2540. Reprinted by permission from Performance Improvement Quarterly. Based on Roger Kaufman’s original […]

Leadership Development using Team Management Systems

Published Article: Paterson, Anne. (2002). Leadership development using Team Management Systems. Team Management Systems (TMS). A journey through the Team Management Profile in combination with Upward Feedback® (360 Facilitated®) by Anne Paterson of Results Through People was recently published by Team Management Systems. Ann is a Master Trainer with TMS and in this article she describes […]

A Balanced Scorecard Plus Mega and 360

Published Article: Forbes, Ronald (2000). A Balanced Scorecard Plus Mega and 360 degree feedback. Updated from American Society for Training and Development (ASTD) website T&D Magazine, Sept. 2000. How 360 Facilitated® dovetails with the Balanced Scorecard – plus Mega planning. Download the article here BalancedScorecardPlus.

Open Communication Through Feedback

Published Article: Forbes, Ronald & Dylan Forbes (1999). Open Communication Through Feedback. Professional Development Series: Becoming an Employer of Choice. Australian Human Resources Institute Conference 29-30 November 1999. How stress at work arises through lack of control over the way the job is done, and how a culture of upward feedback can promote participation and […]

Act on the Feedback, then Measure the Impact

Published Article: Act on the Feedback, then Measure the Impact. Craig, Graeme, Human Resources, June 1998. Institute of Personnel Management, NZ. Written from the inside by a General Manager, this article describes how 360 Facilitated® is used to promote manager development and culture change. Managers improve 50% as measured by staff. Download the pdf article at Act_on_feedback. […]

Upward Feedback, a New Power for the Learning Organisation

Published Article: Forbes, Ron. (1996). Upward Feedback, a New Power for the Learning Organisation. HR Monthly. November 1996. Australian Human Resources Institute. Comparing 360 Facilitated® with focus groups and climate surveys, this article gives full coverage to the process and its learning outcomes. It describes how the original Upward Feedback® model has developed to include […]

Upward Feedback, the Neglected Wisdom

Published Article: Forbes, Ron. (1995). Upward Feedback, the Neglected Wisdom. Management. October 1995. Australian Institute of Management, NSW. Describes how Upward Feedback® breaks down communication barriers. Download the pdf at NeglWisdom.

What Karpin Forgot

Published Article: Forbes, Ron. (1995). What Karpin Forgot. The Company Director. August 1995. Australian Institute of Company Directors. This article launched Upward Feedback® in Australia, emphasising the necessity for senior management to know what is happening at the workface. Download the pdf at Karpin.

The Challenge of Mandated Organizational Change

Published Article: Humphries, Edwin & Ronald Forbes (1993). The Challenge of Mandated Organizational Change. Abstract & Conclusion only. Qualcon Australia 1993. Conference Proceedings. Sept. 1993. The mandates of society as the key stakeholder – and how to gain synergies between the many required elements. [Full article available on request – links TQM, Mega planning, Continuous […]

Mapping the Leader/Manager Model

Published Article: Farey, Peter. (1993). Mapping the Leader/Manager. Management Education and Development, Vol 24, Part 2. Lancaster University, UK. This is the seminal article defining the Leader/Manager model – based on five decades of international research, plus Peter Farey’s own broad experience. Download the pdf at LeaderMgr.

Managers squeezed from all sides

Published Article: Forbes, Ron & Peter Farey. (1997). Managers squeezed from all sides. HR Monthly. 1997. Australian Human Resources Institute. Compares Australian, UK and New Zealand data – illustrates the conflicting demands made on managers. Download the pdf at MgrSqueeze